One Central Point of Care Available 24/7 With No Waitlist

Dalton Associates’ occupationally aware Care Management Team is the central “hub” of our First Responder mental health and wellness programming; a consistent partner to clients on their wellness journey from the first point of contact with the program, to the activation of services with regular check-ins and follow-up as agreed upon, until the client no longer requires or desires ongoing support.

Individualized Care Plans

The Care Manager will document the treatment plan in a Plan of Care, which is updated on an as-needed basis to reflect all the actions taken (e.g., making contact with other programs, connecting the client with a counsellor, scheduling assessments, etc.). This provides our clients with an opportunity to be actively engaged with the plan in place; tracking those services they are or have been engaged with during their time with the program.

Members who access the Program will have access to immediate, 24/7/365 telephonic crisis support through our Crisis Support Team. Our Crisis Support Team has experience supporting First Responders in distress, and have expertise in crisis de-escalation and risk management.

Masters-level mental health clinicians are available 8am through midnight, seven (7) days a week to support clients who are in distress and who are open to connect with a therapist at the time they’re connecting to the program. The therapist will support the client, helping them regulate and stabilize emotions, collaborate around safety plans, and identify strategies for next steps in that client’s individualized plan of care. The Rapid Access clinicians are also available for non-crisis situations where clients just want to talk things through with a clinician in their moment of need, or to receive clinical guidance regarding their wellness journey – we want to be sure that we catch people in their moment of need. Regardless of the reason for the connection with the Rapid Access clinician, they will support a seamless transition for the client with next steps in their wellness plan.

Dalton Associates’ roster of mental health professionals have First Responder expertise and experience, and the competencies to provide mental health treatment and support for a variety of mental health challenges specific to First Responders.

Our team of Registered Psychologists and Psychological Associates have expertise and competency to assess and treat a wide range of clients struggling with diverse mental health challenges.

Inpatient (residential) and intensive outpatient day treatment services may be recommended for clients struggling with trauma, addictions, mood disorders, and concurrent challenges therein. Our organization has designed a clinical screening process to ensure we recommend treatment programs appropriate for our client needs and will refer them to vetted First-Responder experienced Intensive Treatment Programs as appropriate.

Our team of Care Managers will work with our clients and their treatment providers prior to discharge from an intensive day treatment or residential treatment program to determine a comprehensive aftercare support plan to ensure our clients continue to progress towards their mental wellness goals.

Our organization has skills and experience in mapping the existing mental health and wellness services available within organizations, and with seamlessly integrating to eliminate duplication of service and ensure streamlined access to the most appropriate support options for our clients, whether internal or external to the Program.

To ensure clients have access to program and service information, mental health and wellness resources, and program contact pathways, Dalton Associates is able to customize an exclusive webpage/website specific to the needs of our partnering organization(s).

Dalton Associates offers a fully customizable Member Portal. Accessible through the Program website, the Member Portal is a fully secure online environment that is customized specifically for each partner organization. The Portal features self-assessment and progress measurement tools, the client’s individual plan of care, a secure environment in which to share documentation and other information between client and Care Manager, as well as exclusive and First Responder-specific mental health and wellness information and resources (e.g., courses, podcasts, blogs/vlogs, videos, apps, etc.).